Administering Cisco Unified Contact Center Enterprise for CVP Environments( ACCE-CVP )

    

Summary:
Administering Cisco Unified Contact Center Enterprise for CVP Environments (ACCE-CVP) is an instructor-led course presented to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.x (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.x from an Add/Move/Change� perspective. We will accomplish this by performing basic and advanced UCCE administration and troubleshooting tasks that users will encounter in real world deployments. This course will also prepare students as a pre-requisite for the CVPI or DUCCE-CVP courses, which both assume that the student is already familiar with the basic operation of Unified CCE (ICM). This is not always the case, and this course will serve as a stepping stone for further UCCE educational endeavors.

Duration:
5 days/Lecture & Lab

Audience:
This course is designed for support personnel responsible for the daily operation of the CCE environment deployed with CVP and Cisco Unified Communications system channel partners and resellers.

Topics:

• Cisco Unified Contact Center Enterprise Product Overview
• Cisco Unified CVP Comprehensive Basic Configuration
• Cisco Unified ICM Enterprise Scripting to Support Unified
• CTI (Agent) functionality in the CCE Environment
• Cisco Unified CVP VXML Overview
• Extended CCE Functions
• Cisco Unified Intelligence Center

Prerequisites:
Students should have working knowledge of basic networking and components (router, switch, NIC) and working knowledge of Microsoft Windows Server 2003 deployed within an Active Directory environment.

Last Update: June 19, 2013