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Course Schedule:
Pittsburgh, PA	07/09-07/13
Virtual Classroom	07/09-07/13
Vancouver, BC	07/09-07/13
Ottawa, ON	07/09-07/13
Toronto, ON	07/09-07/13
Syracuse, NY	07/09-07/13
Albany, NY	07/09-07/13
Framingham, MA	07/09-07/13
Parsippany, NJ	07/09-07/13
Reston, VA	07/09-07/13
Chicago, IL	07/09-07/13
Columbus, OH	07/09-07/13
Baltimore, MD	07/09-07/13
Columbia, MD	07/09-07/13
Annapolis, MD	07/09-07/13
Wash Metro Area, DC	07/09-07/13
Richmond, VA	07/09-07/13
Norfolk, VA	07/09-07/13
Denver, CO	07/09-07/13
Los Angeles, CA	07/09-07/13
San Francisco, CA	07/09-07/13
Indianapolis, IN	07/09-07/13
Boston, MA	07/09-07/13
Des Moines, IA	07/09-07/13
Cedar Rapids, IA	07/09-07/13
Minneapolis-St Paul, MN	07/09-07/13
St Louis, MO	07/09-07/13
Seattle, WA	07/09-07/13
Philadelphia, PA	07/09-07/13
Detroit, MI	07/09-07/13
Phoenix, AZ	07/09-07/13
Tucson, AZ	07/09-07/13
Milwaukee, WI	07/09-07/13
Charleston, WV	07/09-07/13
Atlanta, GA	07/09-07/13
Raleigh-Durham, NC	07/09-07/13
Vancouver, BC	09/10-09/14
Toronto, ON	09/10-09/14
Ottawa, ON	09/10-09/14
Virtual Classroom	09/10-09/14
Pittsburgh, PA	09/10-09/14
Syracuse, NY	09/10-09/14
Albany, NY	09/10-09/14
Framingham, MA	09/10-09/14
Parsippany, NJ	09/10-09/14
Reston, VA	09/10-09/14
Chicago, IL	09/10-09/14
Columbus, OH	09/10-09/14
Baltimore, MD	09/10-09/14
Columbia, MD	09/10-09/14
Annapolis, MD	09/10-09/14
Wash Metro Area, DC	09/10-09/14
Richmond, VA	09/10-09/14
Norfolk, VA	09/10-09/14
Denver, CO	09/10-09/14
Los Angeles, CA	09/10-09/14
San Francisco, CA	09/10-09/14
Indianapolis, IN	09/10-09/14
Boston, MA	09/10-09/14
Des Moines, IA	09/10-09/14
Cedar Rapids, IA	09/10-09/14
Minneapolis-St Paul, MN	09/10-09/14
St Louis, MO	09/10-09/14
Seattle, WA	09/10-09/14
Philadelphia, PA	09/10-09/14
Detroit, MI	09/10-09/14
Phoenix, AZ	09/10-09/14
Tucson, AZ	09/10-09/14
Milwaukee, WI	09/10-09/14
Charleston, WV	09/10-09/14
Atlanta, GA	09/10-09/14
Raleigh-Durham, NC	09/10-09/14
Vancouver, BC	11/05-11/09
Ottawa, ON	11/05-11/09
Toronto, ON	11/05-11/09
Virtual Classroom	11/05-11/09
Pittsburgh, PA	11/05-11/09
Syracuse, NY	11/05-11/09
Albany, NY	11/05-11/09
Framingham, MA	11/05-11/09
Parsippany, NJ	11/05-11/09
Reston, VA	11/05-11/09
Chicago, IL	11/05-11/09
Columbus, OH	11/05-11/09
Baltimore, MD	11/05-11/09
Columbia, MD	11/05-11/09
Annapolis, MD	11/05-11/09
Wash Metro Area, DC	11/05-11/09
Richmond, VA	11/05-11/09
Norfolk, VA	11/05-11/09
Denver, CO	11/05-11/09
Los Angeles, CA	11/05-11/09
San Francisco, CA	11/05-11/09
Indianapolis, IN	11/05-11/09
Boston, MA	11/05-11/09
Des Moines, IA	11/05-11/09
Cedar Rapids, IA	11/05-11/09
Minneapolis-St Paul, MN	11/05-11/09
St Louis, MO	11/05-11/09
Seattle, WA	11/05-11/09
Philadelphia, PA	11/05-11/09
Detroit, MI	11/05-11/09
Phoenix, AZ	11/05-11/09
Tucson, AZ	11/05-11/09
Milwaukee, WI	11/05-11/09
Charleston, WV	11/05-11/09
Atlanta, GA	11/05-11/09
Raleigh-Durham, NC	11/05-11/09
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Cisco Unified Customer Voice Portal v8.0 CVPI

Summary:
This course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Duration:
5 Days/Lecture & Lab

Audience:
Individuals with telephony or data networking background who are familiar with the network infrastructure and IP communications components on which Cisco Unified CVP will be implemented

Topics:

Cisco Unified CVP Technical Overview
Cisco Unified CVP Comprehensive
Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
Cisco Unified CVP VXML Solution
Events, Log Files, and Reporting
Failover, Diagnostics, and Troubleshooting

Prerequisites:
-Cisco CCNA-Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course-Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course-Experience and knowledge about Cisco Unified Contact Center Enterprise

Last Update: May 22, 2012

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Cisco Unified Customer Voice Portal v8.0 CVPI