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Course Schedule: | Pittsburgh, PA | 07/15-07/19 | Virtual Classroom | 07/15-07/19 | Toronto, ON | 07/15-07/19 |
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Cisco Unified Customer Voice Portal v8.0 CVPI
Summary:
This course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.
Duration:
5 Days/Lecture & Lab
Audience:
Individuals with telephony or data networking background who are familiar with the network infrastructure and IP communications components on which Cisco Unified CVP will be implemented
Topics:
- Cisco Unified CVP Technical Overview
- Cisco Unified CVP Comprehensive
- Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
- Cisco Unified CVP VXML Solution
- Events, Log Files, and Reporting
- Failover, Diagnostics, and Troubleshooting
Prerequisites:
-Cisco CCNA-Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course-Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course-Experience and knowledge about Cisco Unified Contact Center Enterprise
Last Update: May 25, 2013
