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Course Schedule:
Pittsburgh, PA	08/06-08/06
Virtual Classroom	08/06-08/06
Kansas City, MO	08/06-08/06
Toronto, ON	08/06-08/06
Syracuse, NY	08/06-08/06
Albany, NY	08/06-08/06
Framingham, MA	08/06-08/06
Parsippany, NJ	08/06-08/06
Reston, VA	08/06-08/06
Chicago, IL	08/06-08/06
Columbus, OH	08/06-08/06
Baltimore, MD	08/06-08/06
Columbia, MD	08/06-08/06
Annapolis, MD	08/06-08/06
Wash Metro Area, DC	08/06-08/06
Richmond, VA	08/06-08/06
Norfolk, VA	08/06-08/06
Denver, CO	08/06-08/06
Los Angeles, CA	08/06-08/06
San Francisco, CA	08/06-08/06
Indianapolis, IN	08/06-08/06
Boston, MA	08/06-08/06
Des Moines, IA	08/06-08/06
Cedar Rapids, IA	08/06-08/06
Minneapolis-St Paul, MN	08/06-08/06
St Louis, MO	08/06-08/06
Seattle, WA	08/06-08/06
Philadelphia, PA	08/06-08/06
Detroit, MI	08/06-08/06
Phoenix, AZ	08/06-08/06
Tucson, AZ	08/06-08/06
Milwaukee, WI	08/06-08/06
Charleston, WV	08/06-08/06
Atlanta, GA	08/06-08/06
Raleigh-Durham, NC	08/06-08/06
Pittsburgh, PA	12/03-12/03
Virtual Classroom	12/03-12/03
Kansas City, MO	12/03-12/03
Toronto, ON	12/03-12/03
Syracuse, NY	12/03-12/03
Albany, NY	12/03-12/03
Framingham, MA	12/03-12/03
Parsippany, NJ	12/03-12/03
Reston, VA	12/03-12/03
Chicago, IL	12/03-12/03
Columbus, OH	12/03-12/03
Baltimore, MD	12/03-12/03
Columbia, MD	12/03-12/03
Annapolis, MD	12/03-12/03
Wash Metro Area, DC	12/03-12/03
Richmond, VA	12/03-12/03
Norfolk, VA	12/03-12/03
Denver, CO	12/03-12/03
Los Angeles, CA	12/03-12/03
San Francisco, CA	12/03-12/03
Indianapolis, IN	12/03-12/03
Boston, MA	12/03-12/03
Des Moines, IA	12/03-12/03
Cedar Rapids, IA	12/03-12/03
Minneapolis-St Paul, MN	12/03-12/03
St Louis, MO	12/03-12/03
Seattle, WA	12/03-12/03
Philadelphia, PA	12/03-12/03
Detroit, MI	12/03-12/03
Phoenix, AZ	12/03-12/03
Tucson, AZ	12/03-12/03
Milwaukee, WI	12/03-12/03
Charleston, WV	12/03-12/03
Atlanta, GA	12/03-12/03
Raleigh-Durham, NC	12/03-12/03
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Customer Support Agent

Summary:
Today’s customer service and support environment have a greater impact on driving organizational value than ever before. Support centers play a key role in keeping an organization running efficiently by keeping employees productive. This course focuses on developing the soft skills necessary to provide value by demonstrating excellent customer service.

Duration:
1 Day/Lecture & Lab

Audience:
This course is designed for first level customer service and support specialists; also team leads, supervisors, managers and anyone responsible for training customer service and support staff.

Prerequisites:
There are no prerequisites required for this course.

Last Update: May 22, 2012

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Customer Support Agent