Course Locations
Anaheim, CA
Atlanta, GA
Austin, TX
Baltimore, MD
Burbank, CA
Calgary, AB
Charleston, SC
Charlotte, NC
Chicago, IL
Columbia, MD
Columbus, OH
Dallas-Ft Worth, TX
Denver, CO
Detroit, MI
Edison, NJ
El Paso, TX
Framingham, MA
Houston, TX
Kansas City, MO
Los Angeles, CA
Minneapolis, MN
New York, NY
Oakbrook, IL
Ottawa, ON
Pittsburgh, PA
Toronto, ON
Virtual Classroom
Popular Courses
Project Management, IT Service Management, .NET, SAS, Rexx, ASP, JavaScript, HTML, XML, ColdFusion, Visual Basic, COBOL, Assembler, Java, J2EE, Java Wireless, WebSphere, WebLogic, UNIX, LINUX, AIX, Solaris, z/OS, OS/390, CICS, IMS, VSAM, Easytrieve, AS/400, Oracle, BusinessObjects, SQL, DB2, Crystal Reports
Browse Courses
 |
 |
 |
 |
 |
 | Request in your area. |
 | Add course to watch list. |
 | View full course outline. |
 | Need more information? |
Course Schedule: | |
HF422S ITIL V3 Foundation for IT Service Management (with Case Study)
Summary:
This 3-day course introduces the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL V3 Foundation Certificate examination.
Duration:
3 Days Lecture/Lab
Audience:
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization
Topics:
- Gain an understanding of the ITIL service lifecycle and its key components
- Gain the knowledge necessary to prepare for the ITIL V3 Foundation Certificate examination from EXIN, ISEB or APM Group Group
Prerequisites:
Experience and knowledge of IT computing environments are useful but not essential
Last Update: May 18, 2013
