Dallas-Ft Worth, TX
El Paso, TX
Kansas City, MO
Los Angeles, CA
This 5-day course explains the terminology, processes, roles, functions and activities relating to the Service Design phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL). It is one of four “Service Capability” Modules, which are role-based. They offer participants a balanced knowledge of ITIL best practices. The Service Capability series will be of interest to participants who wish to be certified to a deep-level of understanding of ITIL V3 with the primary focus on the process activities and execution throughout the Service Lifecycle.
5 Days Lecture/Lab
The target group of the ITIL® Certificate in Service Offerings and Agreement is:
Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
Individuals who require a deep understanding of ITIL® Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization
IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme
Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.
This may include but is not limited to, IT professionals, business managers and business process owners.
Demonstrate between 2 and 4 years of professional experience in the ITSM market place. Hold one or more of the following certificates:
ITIL® V3 Foundation Certificate in IT Service Management
ITIL® V2 - V3 Foundation Bridge Certificate It is assumed that participants will have read the five ITIL Service Management Practices core lifecycle publications
Examination candidates should be aware that at least 12 hours of personal study are required
Last Update: May 23, 2013