HF429S ITIL V3 Release, Control and Validation

    

Summary:
This 5 day course provides in-depth coverage of the processes and tools that support the transition of services and service components. In scope processes are Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Implementation and technology considerations are discussed in depth.

Duration:
5 Days Lecture/Lab

Audience:
IT professionals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization. Operational staff involved in the activities of the following processes and/or functions: Change Management, Release and Deployment Management. Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management

Topics:

• The importance of the concept of Service Management as a Practice.
• The activities, methods and functions used in each of the ITIL Release, Control and Validation processes as well as the process roles and responsibilities.
• How to use Knowledge Management to enhance ongoing decision support and service delivery capability
• The importance of the Release, Control and Validation capabilities in realizing successful service transition
• How the ITIL Release, Control and Validation processes interacts with other Lifecycle processes
• Continual Service Improvement as a consequence of the ITIL Release, Control and Validation processes and functions
• The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Release, Control and Validation.

Prerequisites:
Demonstrate between 2 and 4 years of professional experience in the ITSM market place. Hold one or more of the following certificates:

ITIL® V3 Foundation Certificate in IT Service Management
ITIL® V2 - V3 Foundation Bridge Certificate It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
Examination candidates should be aware that at least 12 hours of personal study are required

Last Update: May 26, 2013