HF430S ITIL V3 Planning, Protection and Optimization

    

Summary:
This 5-day course explains the terminology, process structure, roles, functions and activities within the Service Strategy and Design phases of the ITSM Lifecycle, based on ITIL® v3. The course is part of the Capability stream, which offers participants a balanced knowledge of ITIL® best practices used daily. The primary focus is on process activities, execution and use throughout the Service Lifecycle

Duration:
5 days Lecture/Labs

Audience:
IT professionals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service support within an organization
IT professionals working with an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
Operational staff involved in the activities of the following processes: Capacity, Availability, IT Service Continuity, Information Security, Demand and Risk Management, who wish to enhance their role-based capabilities
Individuals seeking the ITIL Expert in ITSM for which this qualification is one of the prerequisite modules

Topics:

• The importance of the concept of Service Management as a Practice
• The activities, methods and functions used in each ITIL® Planning, Protection & Optimization process as well as the process roles and responsibilities
• Capacity and Availability Management as a capability to realize successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information Security Management as part of the overall Corporate Governance framework
• Technology and Implementation Considerations, as well as the Challenges, Critical Success Factors and Risks surrounding ITIL® Planning, Protection & Optimization
• Participants will also gain the knowledge necessary to prepare for the “ITIL® Planning, Protection & Optimization” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.

Prerequisites:
Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
Demonstrate 2 to 4 years of professional experience in the ITSM market place (highly desirable)
It is assumed that participants will have read, in particular, the Service Design publication
Candidates should be aware that at least 12 hours of personal study are required

Last Update: May 22, 2013