HF439S ITIL V3 Service Transition

    

Summary:
This 3-day course covers is designed for those involved in change management, service asset and configuration management, service release and deployment, service validation and testing, performance evaluation, and decision making with the Service Management Knowledge System (SMKS). A 90-minute multiple-choice exam is included with the cost of the course.

Duration:
3 Days Lecture/Labs

Audience:
The target group of the ITIL® Expert Qualification: Service Strategy Certificate is:

Individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved.
Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the six prerequisite modules.
Individuals seeking progress towards the ITIL® Advanced Level Certification for which the ITIL® Expert is a prerequisite.

Topics:

• Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Strategy processes and activities
• Be able to understand the important interfaces between Service Strategy and the other stages within the ITIL Service Lifecycle
• Be prepared to sit the formal ITIL Service Strategy examination

Prerequisites:
Existing holder of an ITIL V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent
It is recommended that Candidates should have obtained and read the syllabus recommended sections of the ITIL V3 Service Design book and conducted at least 21hrs of personal study prior to attending class
NOTE: A pre-course study kit will be provided to Candidates approximately 4-6 weeks before the start date of the class

Last Update: May 21, 2013