Course Locations
Albany, NY
Anaheim, CA
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Burbank, CA
Calgary, AB
Charlotte, NC
Chicago, IL
Columbia, MD
Columbus, OH
Dallas-Ft Worth, TX
Denver, CO
Detroit, MI
Edison, NJ
El Paso, TX
Framingham, MA
Frankfort, KY
Houston, TX
Kansas City, MO
New York, NY
Oakbrook, IL
Ottawa, ON
Pittsburgh, PA
Toronto, ON
Virtual Classroom
Popular Courses
Project Management, IT Service Management, .NET, SAS, Rexx, ASP, JavaScript, HTML, XML, ColdFusion, Visual Basic, COBOL, Assembler, Java, J2EE, Java Wireless, WebSphere, WebLogic, UNIX, LINUX, AIX, Solaris, z/OS, OS/390, CICS, IMS, VSAM, Easytrieve, AS/400, Oracle, BusinessObjects, SQL, DB2, Crystal Reports
Browse Courses
 |
 |
 |
 |
 |
Course Schedule: | |
Level 1 Help Desk Training
Summary:
This course provides students with the knowledge and skills necessary to determine problem sources in the IT environment. This is an introductory course designed to provide knowledge of the MS Windows, UNIX, Linux and IBM operating systems, as well as utilities, networking, and Web Services using a series of hands-on labs and demonstrations.
Duration:
4 Days/Lecture & Lab
Audience:
This course is designed for Level 1 Help Desk personnel.
Topics:
- TCP/IP network basics
- Network Protocols and DNS Concepts
- Server Administration and Maintenance
- MS-Windows as it relates to the local environment
- UNIX/Linux as it relates to the local environment
- IBM operating systems as they relate to the local environment
- Review of Network Topology and the local environment
Prerequisites:
There are no prerequisites required for this course.
Last Update: June 20, 2013
