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Managing Stakeholder Expectations
Summary:
This course dives deep into the definition of what an expectation is, reveals how stakeholder wants and beliefs interact with the project plan, demonstrates two kinds of expectations and explains steps that you can take to keep stakeholder expectations in alignment with the objectives of the project. You will be taught the use of tools that allow the discovery and management of expectations commonly encountered among stakeholders and team.
Duration:
1 Day/Lecture & Lab
Audience:
This course is designed for Project Managers, Managers of Project Mangers, Functional Managers with project responsibility, and Project Management Office staff.
Topics:
- Intro
- What is an expectation?
- How do we manage expectations?
- Applying what we just learned
Prerequisites:
This course assumes familiarity with basic project management concepts as well as some experience in the planning and execution of projects.
Last Update: May 19, 2013
