MOC 50217 Planning, Deploying and Managing Microsoft System Center Service Manager 2010
Summary:
This course provides students with knowledge and skills to install and configure System Center Service Manager. The course focuses on implementing, configuring and integrating Service Manager with other System Center products. It also focuses on how IT processes such as the Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) can be implemented side-by-side with Service Manager.
Duration:
4 Days/Lecture & Lab
Audience:
This course is intended for IT Professionals who have at least one year of experience with IT processes or one or more System Center products (Operations Manager, Configuration Manager). Additionally, this course is intended for administrators who are responsible for configuring and managing a System Center Service Manager implementation. They have one to three years of experience supporting a service desk. Furthermore, this course is also intended for IT Operations people who implement IT processes and want to understand how Service Manager works from a technical perspective.MOC 50217 Planning, Deploying and Managing Microsoft System Center Service Manager 2010Course Summary (cont'd)
Topics:
- ITIL/MOF Overview
- Change Management
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Reviews and Reports
- Organizational Analysis
- Planning and Architecture Design
- Deploying Service Manager
- Configuration Management and Connectors
- Service Manager Management Packs
- User Roles and Functions
- Using System Center Service Manager
- Data Warehouse and Reporting
- Self Service Portal
- Maintaining Service Manager
- Extending Service Manager
- Troubleshooting Service Manager
Prerequisites:
Before attending this course, students must have: -Attended course 6451A: Planning, Deploying and Managing System Center Configuration Manager 2007-Attended course 50028D: Installing Configuring Operations Manager 2007 R2-Experience with ITIL and MOF processes-Experience with Active Directory configuration-Experience with deployment, configuration, and troubleshooting Windows-based computers-Working knowledge of IIS Server-Working knowledge of TCP/IP networking-Working knowledge of SQL Server-Working knowledge of basic public key infrastructure (PKI) concepts
Last Update: May 23, 2012
