MOC 6293 (A) Troubleshooting and Supporting Windows 7 in the Enterprise

    

Summary:
This course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.This course also directly supports the EDST exam.-Advanced desktop management to reduce complexity and automate tasks -Managing remote laptop PCs -Security hardening and Defense-in-depth -Meet emerging compliance and governance requirements -Reduce help desk calls through group policy configuration -Improving system performance, resiliency, and reliability

Duration:
3 Days/Lecture & Lab

Audience:
The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required. EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Topics:

• Resolving Startup Issues
• Using Group Policy to Centralize Configuration
• Resolving Issues for Hardware Devices and Device Drivers
• Resolving Network Connectivity
• Resolving Remote Connectivity
• Resolving Issues with Logon and Resource Access
• Resolving Issues Related to Security
• Resolving Issues Related to Operating Systems and Applications
• Resolving Performance-Related Issues
• Appendix A Implementing a Troubleshooting Methodology

Prerequisites:
In addition to their professional experience, students who attend this training should already have the following technical knowledge:-Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)-Microsoft Active Directory principles and management-Microsoft Windows Server 2008 fundamentals-Microsoft Windows Client fundamentals-Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office systemStudents who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills: -Course 6292A: Installing and Configuring Windows 7 Client-Course 6420B: Fundamentals of Windows Server 2008

Last Update: May 19, 2013