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MOC 80293A Service Scheduling in Microsoft Dynamics CRM 2011

Summary:
This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.

Duration:
1 Day / Lecture & Lab

Audience:
This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available service scheduling features in the Microsoft Dynamics CRM product.

Topics:

Service Scheduling Overview
Service Scheduling Scenarios
Service Scheduling Process
Working with Service Activities and the Service Calendar
Closing, Canceling, or Rescheduling a Service Activity
Using Charts and Reports to Analyze Service Activities
Understanding the Service Activity Scheduling Engine
Resources, Services and Selection Rules
Incorporating Customer Preferences
Resource and Service Capacity Requirements

Prerequisites:

General working knowledge of customer relationship management General understanding of business processes General working knowledge of Microsoft Windows.

Last Update: May 25, 2013

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Course Schedule:
Pittsburgh, PA	07/14-07/14
Virtual Classroom	07/14-07/14
Kansas City, MO	07/14-07/14
Toronto, ON	07/14-07/14
Sacramento, CA	07/14-07/14
Omaha, NE	07/14-07/14
San Francisco, CA	07/14-07/14
Calgary, AB	07/14-07/14
Vancouver, BC	07/14-07/14
Ottawa, ON	07/14-07/14
Oklahoma City, OK	07/14-07/14
Tulsa, OK	07/14-07/14
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MOC 80293A Service Scheduling in Microsoft Dynamics CRM 2011