TIPA Lead Assessor

    

Summary:
This 2-day course equips the participant with the ability to lead a process assessment project based on the TIPA framework. The course enables participants to collaborate with executive and top management to define the scope and plan of an assessment project, and define the project assessment team structure. The participants will be able to use the TIPA tools to monitor progress throughout the project lifecycle, ensure quality of the assessment and present results and recommendations to all relevant stakeholders.

At the end of this course, participants will be optimally prepared to take and pass the TIPA Lead Assessor Exam and become a TIPA Lead Assessor. Please note that to become a 'Certified TIPA Lead Assessor', evidence of experience has to provide to the TIPA governing body

Duration:
2 Days/Lecture & Lab

Audience:
This course is designed for:
Certified TIPA Assessors who have gained sufficient experience in executing TIPA assessments and would like to lead TIPA assessment projects
Assessors (CMMi, ISO/IEC 15504 etc.) who would like to use the TIPA methodology to lead process assessments
Individuals who play a role in assessing and improving processes in an organization and who would like to organize TIPA process assessment. Individuals who participate in ITSM implementations in organizations and who are interested in organizing TIPA assessments to measure ITSM process maturity for capability determination (either in a supplier selection process or as a benchmarking tool)
Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITSM implementations in organizations.
Individuals in typical roles (but not limited to): Senior Consultants, Project Managers, Quality Managers, Process Owners, Auditors, IT process improvement consultants

Topics:

• Course Introduction
• Organization of a TIPA Assessment Project
• Responsibilities of the Lead Assessor
• Definition Phase
• Preparation Phase
• Assessment and Analysis Phases
• Homework
• Results Presentation Phase
• Assessment Closure Phase
• Improvement Cycle
• Mock Exam

Prerequisites:
Candidates for this course must:

Be a Certified TIPA Assessor
Be able to demonstrate through the provision of a resume that the individual has
At least 5 years of experience in IT Service Management
At least 2 years of experience in process or maturity assessments in at least one of the following: ITIL, CMMi, ISO/IEC 15504, ISO/IEC 20000, ISO 9001 or COBIT
At least 3 years of project management experience or equivalent experience in leading teams
It is strongly recommended that candidate has any of the following additional qualifications: ITIL v3 Expert, ITIL v2 Service Manager, 10 credits accrued through ITIL intermediates

Last Update: May 21, 2013