UCCXD - Unified Contact Center Express and Unified IPIVR Deployment (3.0)

    

Summary:
This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting

Duration:
5 Days/Lecture & Lab

Audience:
The target audience for UCCXD is:

Cisco Unified Communications System Channel Partners and Resellers
Systems Engineers
Customers deploying and maintaining Cisco Unified Contact Center Express products

Topics:

• Cisco Unified Contact Center Express Product
• Installing and Configuring Cisco Unified Contact Center Express
• Cisco Unified Contact Center Express Scripting
• Cisco Unified Contact Center Express ACD Operations
• Cisco Unified Contact Center Express Premium Functions
• Cisco Unified Contact Center Express Maintenance Tools

Prerequisites:
To fully benefit from this course, students should have the following prerequisite skills and knowledge:

Internetworking fundamentals
Basic IP telephony concepts
Cisco Unified Communications Manager
Cisco IP phones, Cisco IP Communicator
Contact Center operations
Microsoft Windows 2000, 2003, XP
MS SQL Server

Last Update: May 21, 2013