Active Listening Skills

Summary

As workplaces become busier, and organizational change becomes the norm, the art of effective listening becomes all the more valuable. Good listeners find themselves involved in interesting work, healthy working relationships and long term career success. This is no coincidence. Effective listening skills are a large part of personal success in the workplace. The difference between hearing someone and listening to someone is enormous. Making colleagues feel you truly understand not only their words but their personal point of view can change office dynamics in a profound way. Active listening has a way of making those you are communicating with feel valued and understood.In this highly interactive workshop participants can expect to not only learn the theory behind active listening but also to engage in participatory exercises and activities to practice the learned skill of active listening.

Prerequisites

There are no prerequisites required for this course.

Duration

1 Day/Lecture & Lab

Audience

This course is designed for anyone who wants to improve their ability to understand and communicate more effectively with others.

Topics

• Hearing something doesnt actually mean youre listening and other myths
• Typical patterns of communication, where is it going all wrong?
• Proactive vs. passive listening
• Understanding the common pitfalls of passive listening
• Developing active listening skills
• Empathic listening
• Listening from the heart and head
• Shaping your language so that others know you are listening actively
• Ridding yourself of internal judgments
• Listening patterns, how to establish new habits when listening
• Listening with the big picture in mind
• Achieving success with proactive language and attitudes

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