The Administering Cisco Unified Contact Center Enterprise is a 4-day course intended for system engineers, administrators, and support engineers responsible for tier one support. This course provides hands-on practice with administrative tools used to perform routine adds, moves, and changes in the inbound contact center environment.
The knowledge and skills that students are expected to have before attending this course are:
4 Days/Lecture & Lab
The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks. Primary audiences: Deployment Engineers and CCE Administrators. Secondary audiences: Technical Sales and Account and Project Managers.