Administering Cisco Unified Communications (Call Manager)

Training Summary
This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco UC Deployment. Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.
An understanding of IP networking concepts (CCNA-level), traditional digital PBX systems, and basic telephony concepts is required for this course.
5 Days/Lecture & Lab
The primary audiences for this course are:
  • Phone Network Administrators
  • Data System Administrators
  • Entry-level Network Engineers
  • IT Support Personnel
  • Helpdesk Support Staff
The secondary audience includes:
  • Learners looking to gain a technical overview of Cisco Unified Communications Manager
  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP
Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel
Course Topics
  • Tools for Managing UC Collaboration
  • Unified Communication Manager
  • Gateway
  • Cisco Emergency Responder (CER)
  • Cisco Unified Communications Mobile and Remote Access (MRA)
  • Integrating Cisco Unified IM and Presence
  • Integrating Cisco Unity Connection
  • Cisco Meeting Server (CMS)
  • Cisco UCCX
  • Cisco Paging Server (InformaCast)
  • Troubleshooting
  • Labs: CUCM Labs
  • Unity Connection Labs
  • Cisco Unified Communications IM and Presence (IMP)
  • Cisco Unified Contact Center Express (UCCX)
  • Cisco Meeting Server (CMS)
  • Cisco Paging Server
  • Cisco Mobile Remote Access (MRA)

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