Administering Unified Contact Center Enterprise Part 2 v10.x (AUCCE 2)

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course developed by Sunset Learning Institute for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course. This course is also a good companion course to the DUCCE course which covers more detail on the installation/maintenance of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Do Not take this course if you are new to CCE, you will not have a good time. If you are already working with CCE, or if you've taken the Part 1 course, you'll love this course!PCCE (Packaged Contact Center Enterprise) is the same UCCE product but with a limited deployment and simplified tools. PCCE users and engineers should be taking our UCCE courses, as we use all the same tools during training. For instance, scripting for PCCE and UCCE is the same - ICM Script Editor and Studio.If you are using an earlier version of UCCE, you will benefit from this training. Although we use 10.x in the class, skills taught will be equivalent and still of value to you.

5 Days/Lecture & Lfab

The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers Day 2 support personnel responsible advanced administration and support of the UCCE environment

  • Cisco Unified Contact Center Enterprise v10 Foundations
  • CCE Configuration and Scripting Review

The knowledge and skills that a learner should have before attending this course are as follows: Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course. DO NOT take this course if you are new to UCCE, you will be wasting your time and time of those around you in class! You need some experience with UCCE before attending this course!! If you cannot spell UCCE, this course is not for you! If you don't know what ICM object binds a Dialed Number to a Script, you need to take the Part 1 course, not this one! If you don't know the 2 main uses for Call Types, you should not take this course!! Obviously, this means you need some prerequisite knowledge before attending this course. Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful. The VFCC is a perfect foundational course.


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