Administering Unified Contact Center Enterprise Part 2 v10.x (AUCCE 2)

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Administering Unified Contact Center Enterprise Part 2 v10.x (AUCCE 2)

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AUCCE 2 is an advanced, instructor-led course designed for system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the student an understanding of the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. AUCCE 1 or equivalent knowledge/experience is required prior to taking this course. AUCCE 2 is a good companion course to the DUCCE course which covers more detail on the installation/maintenance of the solution.

The knowledge and skills that a student should have before attending this course are as follows:

  • AUCCE 1 or equivalent knowledge/experience
  • Experience with UCCE
  • Working knowledge of Unified Communications Manager and Voice Gateways; VFCC recommended as foundational course

5 Days/Lecture & Lfab

This course is designed for:

  • Cisco Unified Communications system channel partners and resellers
  • Day 2 support personnel responsible for advanced administration and support of the UCCE environment

Cisco Unified Contact Center Enterprise v10 Foundations

  • CCE Configuration and Scripting Review
  • Implementing Business Rules
  • CCE VXML Solution
  • CCE Outbound
  • CCE Support Considerations




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