Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a five-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional exclusive material. The class utilizes Cisco Unified Communications Manager 11.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways. After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features from previous versions of CUCM. It then moves into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation. Next, call admission control, hardware media resource implementation, and inter-cluster communications are addressed. Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting. This course was developed to provide additional training for those who already have a basic understanding of CUCM and Unity Connection administration and are looking further training. This is not a certification or implementation course.
To fully benefit from this course, students should have the following prerequisite skills and knowledge: • CCNA Voice or equivalent knowledge, or • ACUCM+AUC and additional field experience
5 Days/Lecture & Lab
This course was designed for: • Experienced Unified Communications Engineers • Anyone who has attended ACUCM+AUC and needs more training on advanced features and troubleshooting
Review of CUCM and Overview of New Features