Assertiveness and Conflict Resolution

Training Summary
Conflict is a part of life. But well-managed conflict can produce benefits and positive changes, both in productivity and relationships. Communication skills, specifically the ability to communicate assertively, are among the best skills to acquire for dealing effectively with the demands of people in conflict with us, whether they are employees, colleagues, our managers or our clients. In the workplace, whether we are in a position of authority or not, we need to manage our interactions with people. We need to know what power is and how to use it: to negotiate, to express our ideas clearly so people will listen to us, even if they don't agree with us; to stand up for our convictions, even when they are unpopular; and to deal with the emotions created by situations of conflict. At this workshop you will practice what you learn to enable you to apply the skills more readily when you return to your workplace. You are encouraged to bring examples of situations you would like to resolve.
There are no prerequisites required for this course.
2 Days/Lecture & Lab
This course is designed for anyone who wants to improve their assertiveness and conflict resolution skills.
Course Topics
Skills and Techniques
  • Managing People
  • Assertive Skills
  • Personal Power
  • Communication Skills
  • Conflict Management

Related Scheduled Courses