Journey into the ITIL® 4 Update

Join ProTech and ITIL expert Nasser El-Batal for a free webinar on Thursday January 24th, 2019 at 12noon EST. We will embark on a journey into the fast approaching ITIL® 4 Update.

ITIL® 4 Update - The Why, Who, What and When

Why the change?

One constant in our world today is change. Never has this been more evident than in the field of IT. Technology is at the core of enabling and transforming the modern service economy. As IT professionals, we need to be proficient in multiple disciplines, such as Lean IT, Agile, and DevOps, to meet business demand in our fast-paced and complex environment. ITIL 4 has been developed to provide organizations with comprehensive guidance to manage IT in this new reality.

Who was involved in the development of ITIL 4?

Thousands of professionals and organizations across the globe provided insight and feedback into the development ITIL 4. As the ITIL 4 best practice continues to be updated, you are encouraged to join the Global ITIL Development Group by signing up at: https://www.axelos.com/global-itsm-research-programme.

What are the high-level differences between ITIL v3 and ITIL 4?

ITIL v3 (includes 2011 update) is as relevant as ever, and continues to be in demand globally by thousands of IT professionals. All the best of ITIL v3 remains in place with ITIL 4. ITIL 4 is now presented within a Service Value System (SVS) to ensure we holistically approach how we deliver and manage our IT services to achieve business outcomes.

The context of ITIL 4 builds upon the ITIL v3 content, with an emphasis on how IT connects and aligns with Agile, Lean and DevOps methods in support of digital transformation. ITIL 4 has evolved to provide an end-to-end IT/Digital Operating Model for technology enabled products and services. This new guidance helps to guide how IT interfaces with, and leads the greater business strategy. IT is relevant to a wider range of professionals working in the digital world.

When is this update arriving?

The precise date of this release has still not been officially announced (at time of publication), but we do know it will arrive sometime in Q1 of 2019. We are very excited about this update and want to be among the first to prepare you for its improvements. To join us on this journey, please register above for this free webinar.

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