Journey into the ITIL® 4 Update


ITIL® 4 Update - The Why, Who, What and When

Why the change?

One constant in our world today is change. Never has this been more evident than in the field of IT. Technology is at the core of enabling and transforming the modern service economy. As IT professionals, we need to be proficient in multiple disciplines, such as Lean IT, Agile, and DevOps, to meet business demand in our fast-paced and complex environment. ITIL 4 has been developed to provide organizations with comprehensive guidance to manage IT in this new reality.

Who was involved in the development of ITIL 4?

Thousands of professionals and organizations across the globe provided insight and feedback into the development ITIL 4. As the ITIL 4 best practice continues to be updated, you are encouraged to join the Global ITIL Development Group by signing up at:

What are the high-level differences between ITIL v3 and ITIL 4?

ITIL v3 (includes 2011 update) is as relevant as ever, and continues to be in demand globally by thousands of IT professionals. All the best of ITIL v3 remains in place with ITIL 4. ITIL 4 is now presented within a Service Value System (SVS) to ensure we holistically approach how we deliver and manage our IT services to achieve business outcomes.

The context of ITIL 4 builds upon the ITIL v3 content, with an emphasis on how IT connects and aligns with Agile, Lean and DevOps methods in support of digital transformation. ITIL 4 has evolved to provide an end-to-end IT/Digital Operating Model for technology enabled products and services. This new guidance helps to guide how IT interfaces with, and leads the greater business strategy. IT is relevant to a wider range of professionals working in the digital world.