Building and Maintaining Positive Working Relationships

PT20131
Summary
This course is intended to assist individuals in recognizing their own communication styles and how their individual styles differ from the communication styles of others in the workplace. Additionally, participants learn how to improve their interpersonal skills and how to maintain relationships over time. Through interactive activities, self-assessments, and discussions, participants gain an awareness of their communication styles and learn strategies to resolve conflict and strategies for communicating effectively with those whose styles are unlike their own. Participants learn skills to communicate and listen effectively and maintain relationships through inspiring trust and giving and receiving feedback.
Prerequisites
There are no prerequisites for this course.
Duration
2 Days/Lecture & Lab
Audience
This course is designed to teach how to improve interpersonal skills and how to maintain relationships over time.
Topics
Emotional intelligence
  • Question Types
  • Question Usages/Purposes
  • Active Listening
  • Listening Styles
  • Visual, Auditory, and Kinesthetic Communications
  • Building Rapport
  • Problem Solving Listening Framework
  • Body Language
  • Conflict Concepts
  • Conflict Strategies
  • Quick Conflict Resolution Tips
  • The Conflict Resolution Process
  • Conversational Tips and Techniques
  • Discussion Preparation
  • The ALERT Conversation Process Overview

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