Being able to clearly and succinctly articulate your thoughts and ideas in writing is an essential and critical skill in the business environment. Learn the skills for drafting, writing, and editing clear and effective business communications for business or government environments e.g. reports, business cases, emails etc. Participants in this course are taught a proven and effective reader anchored communication model, strategies to remove or minimize barriers to effective communication, and tips to improve overall written communication effectiveness. Central to learning in this course is a comprehensive case-study with practical application of the guidelines taught in the class. Participants begin by writing a document outline that describes how they will structure what they will write in their assignment, and then complete a writing assignment. The writing assignment is then reviewed and critiqued by the instructor, and participants receive confidential individual written feedback on their work. Note: Emphasis can be placed on editing or writing, or balance between the two aspects of document creation – at the client’s discretion. The format of this course is instructor led classroom, interactive lecture, and workshop with practical application of skills taught in the class. Note: All participants receive written feedback on their assignment at the end of the class. (1/2 day is added to allow for the instructor to review and provide written comments).
Those taking this course should have the ability to read and write in English at the grade 12 level.
2 Days/Lecture & Lab
This course is designed for anyone who wants to improve their written communication skills. Note: This class includes extensive practical application – participants are strongly encouraged to bring a laptop or tablet device if they prefer to type instead of write by hand.
Introduction to the Course
- The Communication Process and Barriers to Effective Communication
- Know Your Audience
- Effective Business Document Structure
- Editing Your Work
- Writing and Editing for Style and Flow
- Effective Sentence Structure (writing and editing)
- Enhancing Readability to Match Intended Use
- Using Acronyms, Abbreviations, and Other Specialized Words
- Writing Effective Paragraphs Using Accepted Principles of Business Paragraph Structure
- Combining Sentence and Paragraph Construction Techniques for Cohesiveness and Unity
- Document Layout and Design