All organizations use business processes in the course of daily work. When a process becomes faulty or inefficient, we analyze it to determine where the fault lies and what action may be required. Whenever we take action to change the work environment, e.g., through introduction of new software, we must also understand how existing processes are impacted and where adjustments must be made. Business Process Analysis describes a proven, effective method for modeling of a process, analysis of its faults and their root cause, and determination of best steps for improvement. Also included are methods for stakeholder analysis and engagement, information elicitation, process modeling, gap analysis, development of an improvement plan, and more. This course is fully consistent with both traditional (waterfall) and agile project environments. Business Process Analysis includes almost 20 exercises designed to drive home concepts covered during lecture.
This course assumes that participants have participated in some projects and have some understanding of one or more business analyst roles.
3 Days/Lecture & Lab
This course is of particular value to business analysts, project managers and other project staff with direct or indirect responsibility for definition, analysis, and improvement of business processes. Project Management Office staff and managers of business analysts may also find value in this course.