Business Process Analysis

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All organizations use business processes in the course of daily work. When a process becomes faulty or inefficient, we analyze it to determine where the fault lies and what action may be required.
Analysis and Improvement of Business Process describes a proven, effective method for modeling of a process, analysis of its faults and their root cause(s), and determination of best steps for improvement. Also included are methods for stakeholder analysis and engagement, information elicitation, process modeling, gap analysis, development of an improvement plan, and more. This course is fully consistent with both traditional (waterfall) and agile project environments.

This course assumes that participants have participated in some projects and have some understanding of one or more business analyst roles.

3 Days/Lecture & Lab

This course is of particular value to business analysts, project managers and other project staff with direct or indirect responsibility for definition, analysis, and improvement of business processes. Project Management Office staff and managers of business analysts may also find value in this course.

  • Introduction
  • Select a Process
  • Identify Stakeholders
  • Plan the Business Process Analysis
  • Elicit Process Information
  • Document Goals; Identify Metrics
  • Model the As-Is Process
  • Root Cause Analysis
  • Identify Improvement Options
  • Stakeholder Validation
  • Model the To-Be Process
  • Present Recommendations
  • Course Summary and Q&A




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