CA-Dispatch Release 11 End User (Reports)

Catalog Home IT Service Management Tools CA-Operations Management

There are no scheduled dates for this course.

  Available by Request

This course is designed for end users who will be viewing and printing reports using the Online Viewing Facility in CA-Dispatch.

There are no prerequisites for this course.

4 Hours

This course is designed for CA-Dispatch users to view and manipulate reports using the Online Viewing Facility.

  • CA-Dispatch Concepts
  • How to Select A Report
  • User/Recipient Report Access Path
  • The Report Selection List
  • On-Line Viewing Report Screen
  • How to Print A Report
  • Using the Print Commands
  • On-Line Viewing Print Request Screen
  • Selecting an Alternate Printer
  • Overview of Advanced Functions
  • Changing Your Printer ID Default
  • On-Line Viewing Printer Selection Screen
  • Controlling the Sequence Numbers
  • Setting the Scroll Definition
  • Using the 'Go To' and Find Text Commands
  • Displaying Column Numbers of a Report
  • Viewing Column Numbers of a Report
  • Suppressing Columns from Views
  • Freezing Columns of Text
  • Using the K Command
  • Freezing Lines of Data
  • Online Viewing Cut and Paste Feature
  • Online Viewing Recipient Report Profiles
  • Online Viewing Profile Printing
  • On-line Viewing Editor Commands (Short Cuts)
  • Scroll Commands
  • Report Display Modification Commands




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