Change Management - Practitioner Certificate Program

Summary

The purpose of the Practitioner certificate program is to ensure the candidate has sufficient understanding of how to apply and tailor Change Management process and function in a given organizational change situation. As a successful Practitioner, candidate will be able to start applying the Change Management approaches and techniques to a real change initiative. This course includes a sample examination and preparation to re-enforce the knowledge gained. The Practitioner examination is structured as follows:

• Testing is based on a case study scenario
• Four questions of 20 marks each
• 40 marks required to pass (out of 80 available) - 50%
• 2.5 hours duration
• Restricted open book
• The Effective Change Manager’s Handbook may be used in the exam, and the Candidate Guide to Exam Text.

Prerequisites

The Change Management Foundation level certification is prerequisite for this program. It is STRONGLY recommended that course participants acquire “The Effective Change Manager’s Handbook” - ISBN 9780749473075 – Published November 2014.

Duration

2 Days/Lecture & Lab

Audience

This qualification is aimed at change managers and aspiring change managers. It also relevant to other key staff involved in the design, development and delivery of change programs, including: change leaders (e.g. Senior Responsible Owners), change 'agents' (e.g. Business Change Managers), change implementers (e.g. Program Managers), change support (e.g. Program Office) and operational line managers/staff.

Topics

• Identify the organizational drivers of a change initiative and the links that initiative has with any governance structures (e.g. strategic, program or project governance)
• Use a range of organization paradigms to understand, support and sustain change processes, taking account of the culture of the organization
• Apply an appropriate process framework to help plan or understand any particular organizational change
• Establish a clear framework of roles, skills and activities through which leaders from different levels can support and sustain the change process
• Contribute effectively to preparation for a change initiative, including building the change team, offering insights which improve team effectiveness
• Offer relevant insights in discussions about how to prepare people for change, including planning for learning and motivational issues relevant to different roles and types of people
• Help colleagues understand the difference between organization change and the human impact of transition, and suggest practical leadership actions at different stages of a change
• Support the identification and mapping of stakeholders in a change process and help develop approaches to build and maintain stakeholder engagement
• Draft the communications plan for a change initiative, taking proper account of the various stakeholders and of an appropriate range of communication channels
• Recognize signs of resistance to change and propose actions to mitigate it
• Propose a range of levers by which a change can be sustained and become embedded in the organization

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