Through targeted instruction and a series of hands on labs, this course will provide students with a fundamental understanding of Cisco Unified Communications and Unified Contact Center Enterprise environment. It introduces students to the basic role and operation of Unified Communications Manager, ICM, CVP and Unity Connection (UC).
5 Days/Lecture & Lab
This course was developed for anyone in the contact center team who would like a better understanding of the intricacies of their Cisco contact center enterprise environment This might include Business Analysts, Operations Specialists, Engineers Technicians or Managers.
Basic understanding of contact center KPIsBasic knowledge of networking and components is helpful but not requiredFunctional use of a Windows PC and multitasking