Cisco Contact Center Enterprise Fundamentals (CCCEF)

View Course Schedule

• 08/21 - 08/25
  7 Venues
• 08/28 - 09/01
  7 Venues

Course Legend

These courses are scheduled to run from our online virtual classroom. With additional students, we can confirm these courses to run in a physical classroom near you. Please contact your Account Manager for details.

These courses are scheduled to run in a physical classroom at the indicated location.

These courses are scheduled to run in a connected classroom.

These courses are Guaranteed to Run.

August 21  -  25

Denver, CO

$3995 USD

Omaha, NE

$3995 USD

Ottawa, ON

$3995 USD

Pittsburgh, PA

$3995 USD

Reston, VA

$3995 USD

Toronto, ON

$3995 USD

Virtual Classroom

$3995 USD

August 28  -  September1

Denver, CO

$3995 USD

Omaha, NE

$3995 USD

Ottawa, ON

$3995 USD

Pittsburgh, PA

$3995 USD

Reston, VA

$3995 USD

Toronto, ON

$3995 USD

Virtual Classroom

$3995 USD

Summary

Through targeted instruction and a series of hands on labs, this course will provide students with a fundamental understanding of Cisco Unified Communications and Unified Contact Center Enterprise environment. It introduces students to the basic role and operation of Unified Communications Manager, ICM, CVP and Unity Connection (UC).

Duration

5 Days/Lecture & Lab

Audience

This course was developed for anyone in the contact center team who would like a better understanding of the intricacies of their Cisco contact center enterprise environment This might include Business Analysts, Operations Specialists, Engineers Technicians or Managers.

Topics

• Exploring Communications Manager and Unity Connection
• Exploring Unified Contact Center Enterprise (UCCE)
• Basic configuration and scripting for Agent Support
• Scripting for CVP
• Advanced Considerations

Prerequisites

Basic understanding of contact center KPIsBasic knowledge of networking and components is helpful but not requiredFunctional use of a Windows PC and multitasking