Citrix XenApp and XenDesktop Help Desk Support (CXD-105-1)

Catalog Home Cloud, AWS, VMware & Citrix Citrix XenApp & XenDesktop

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Before taking this course, we recommend that students:Have an understanding of server, desktop and application virtualization conceptsTake the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

2 Days/Lecture & Lab

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users

  • Supporting XenApp and XenDesktop as a Help Desk Representative
  • Configuring Citrix Receiver and Using Citrix StoreFront
  • Researching Issues with Citrix Studio
  • Printing in a XenApp and XenDesktop Environment
  • Resolving Issues Using Citrix Director

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Course is eligible for vouchers

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