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PT4107
Training Summary
The Citrix XenApp and XenDesktop Helpdesk Support course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment. Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
Prerequisites
Before taking this course, Citrix recommends that students: An understanding of server, desktop and application virtualization concepts Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course. Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.
Duration
2 Days/Lecture & Lab
Audience
This course is designed for helpdesk representatives.
Course Topics
Supporting XenApp and XenDesktop as a Helpdesk Representative::Configuring Citrix Receiver and Using Citrix StoreFront::Researching Issues with Citrix Studio::Printing in a XenApp and XenDesktop Environment::Resolving Issues Using Citrix Director