Citrix XenDesktop 7 Helpdesk Support CXD-104

PT0380
Summary
The Citrix XenDesktop 7 Helpdesk Support instructor-led course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues. Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
Prerequisites
Before taking this course, students should take CXD-102 Introduction to Citrix XenDesktop 7.
Duration
2 Days/Lecture & Lab
Audience
This course is intended for helpdesk representatives that need to support XenDesktop 7 app and desktop users.
Topics
The Helpdesk and Citrix Solutions::Citrix Receiver and the End-User Experience::Citrix Studio::Printing with XenDesktop 7::Resolving Issues with Citrix Director::Advanced Troubleshooting

Related Scheduled Courses