Cloud Service Manager

PT0919
Summary
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.The Cloud Service Design, Deployment and Run course enables Senior (ITIL) Service Managers to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program and provides a hands-on, practical approach to understanding how cloud impacts operational processes, and how to adapt these processes to deliver better services.The course materials include comprehensive reference materials that help to continue participants' educational experience post the course. The course prepares candidates for the Professional Cloud Service Manager (PCSM) Exam provided by the Cloud Credential Council. The PCSM is endorsed, recognized and/or supported by several key technology vendors and standards bodies. The content for this course, as well as the PCSM certification is based on the cloud standards developed by NIST. Certification (PCA).
Prerequisites
There are no formal prerequisites; however, it is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council (and that participants are conversant with Cloud concepts and vocabulary). Participants further benefit from a strong background in IT service management, and preferably are ITIL Expert, or have completed one or multiple ITIL intermediate certifications
Duration
3 Days/Lecture & Lab
Audience
The Cloud Service Design, Deployment and Run course will be of interest to:Service Managers (with an ITIL background)Service Management professionalsCloud Strategy and Management Consultants
Topics
  • Suppliers, Brokers and Carrier Management
  • Cloud Service Strategy
  • Federated Cloud Service Desk
  • Cloud Asset Transition Management
  • Cloud Ecosystem Management
  • Service Management in different Cloud Scenarios
  • Cloud Tiers and Service Management Availability
  • Distributed and Federated SLA
  • Cost of Quality, Acquisition, Transition and Operation in Cloud
  • IaaS Service Manager
  • IaaS: Deployment Automation and Elastic Sizing of Environments
  • IaaS: Cloud Infrastructure Service
  • Benchmarking
  • IaaS: VM Deployment and Maintenance Life Cycle
  • Spot Cloud Market Operations (IaaS)
  • PaaS Service Manager
  • Managed Cloud Platform
  • Platform Capacity Management
  • SaaS Service Manager
  • SaaS: Cloud service catalogs and application marketplaces (SaaS)
  • End to End Service Management (SaaS)
  • Service License Management
  • Certification Exam Preparation

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