Communications Manager Administration v11.0 (CMA)

Training Summary
This course is an instructor-led course designed for system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manger v11.0 product. This course will introduce students to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing features. In addition to instructor-led lecture and discussion, students will configure CUCM and Cisco IP Phones in the lab. The courseware and lab guide for this course will be provided in digital format. Students can choose to install it onto a Windows PC, Mac, Apple iPad, or Android tablet.
It is strongly recommended that students have the following knowledge and skills prior to enrollment:
  • An understanding of IP networking concepts (CCNA level)
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
3 Days/Lecture & Lab
The primary audience for this course is as follows:
  • Customers who will be configuring and maintaining CUCM v11.0
  • PBX System Administrators transitioning to CUCM administration
  • IP networking professionals taking on responsibility for CUCM administration
  • Personnel being cross-trained for CUCM administration coverage
The secondary audience for this course is Cisco Unified Communications system channel partners and resellers.
Course Topics
CUCM System Basics
  • Supporting Phones and Users
  • Understanding the Dial Plan
  • CUCM Features

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