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PT15122
Summary
Participants learn practical and essential conflict management and resolution skills through a series of facilitated lectures, hands-on workshops, and interactive assignments including role-plays designed to give each course participant practical experience and confidence in applying the skills essential to managing and resolving conflict.
Prerequisites
There are no prerequisites for this class.
Duration
1 Day/Lecture & Lab
Audience
This course is designed for those wanting to practical and essential conflict management and resolution skills.
Topics
Introduction to the Course
- Workplace Conflict Defined
- Emotion and Conflict
- Moving from Win/Lose to Win/Win
- Strategies for controlling and managing emotions in conflict situations
- The Conflict Scenario Workshop