Conflict Resolution

PT0609
Summary
Knowing how to recognize, understand and intervene effectively in conflict situations is a critical career-enhancing skill. The class outlines the causes of conflict within the workplace in general, specific areas of contention within IT, strategies to deal with conflict, various suggestions designed to defuse tense situations, and a formalized conflict resolution process
Prerequisites
There are no prerequisites for this course.
Duration
1/2 Day/Lecture & Lab
Audience
.
Topics
  • Initial Thoughts and Vocabulary
  • Causes of Employee Conflict
  • Conflict Strategies
  • Quick Conflict Resolution Tips
  • The Conflict Resolution Process

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