Students will learn how to communicate effectively with all behavior types, how to handle conflict and deal with difficult people, effective methods for asking the right kinds of questions to elicit information, critical thinking and problem solving skills, and how to properly manage expectations using a 3-step approach. Many practical exercises will help students practice the concepts presented. This course teaches the key traits and skills of a highly effective Business Analyst in their quest for producing on-target business solutions.
There are no prerequisites for this course.
2 Days/Lecture & Lab
This course is designed for Business Analysts, Systems Analysts, Project Managers, clients and anyone else who participates in the analysis process to provide recommended business solutions. The ideal audience would have a mix of clients, Developers, Business Analysts and management personnel.
- What is a Business Analyst?
- Listen and Learn
- Unraveling the Communication Mystery
- Asking the Right Questions
- Managing Expectation
- Critical Thinking and Problem Solving