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PT3841
Training Summary
This course prepares learners for troubleshooting deployment scenarios that may be encountered when managing a MetaFrame Presentation Server 3.0 environment. Learners are introduced to the Citrix Troubleshooting Methodology, which is used as the basis for investigating issues that arise in IMA anddata store communication, load management, client connectivity, printing and environments that utilize the Web Interface and the Secure Gateway.
Prerequisites
It is recommended that students have experience using either Microsoft Windows 2000 Server or Windows Server 2003, including the following:-An understanding of DNS and Active Directory-The ability to create policies and profiles-The ability to administer users, home directories, user profiles and security
Duration
2 Days/Lecture & Lab
Audience
This course is intended for students who have intermediate MetaFrame Presentation Server administration skills and intermediate knowledge of Microsoft Windows 2000 Server or Windows Server 2003, including Active Directory.
Course Topics
- Identify the standardized troubleshooting methodology
- Identify the troubleshooting areas to investigate in a non-functioning MetaFrame Presentation
- Server, Web Interface or Secure Gateway environment, based on evident symptoms
- Utilize the tools necessary to investigate the issue
- Provide an accurate analysis of the results of the investigation
- Take corrective action to find a resolution to the issue and document the results of any successful troubleshooting actions