Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. Google partners with leading telephony providers to complete a contact center solution that will delight your customers and increase efficiencies for your business.
To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience.
4 Days/Lecture & Lab
This course is designed for software developers, operations specialists, citizen developers and conversational designers.
Course 1: Contact Center AI: Conversational Design Fundamentals Welcome to "Contact Center AI Conversational Design with Dialogflow Course 2: Contact Center AI: Building a Dynamic Virtual Agent Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow" Course 3: Contact Center AI: Operations and Implementation Welcome to "Contact Center AI: Operations and Implementation