Loading Course Schedule...
PT25278
Summary
This course provides an introduction to essential customer service skills by focusing on three key dimensions – understanding customer expectations; the importance of effective communication skills; and maintaining a positive attitude to the job.
Prerequisites
There are no prerequisites for this course.
Duration
2 Days/Lecture & Lab
Audience
This course is designed for any customer service personnel.
Topics
- Understanding Customer Expectations and Customer Relationships
- Understanding Damaged Expectations
- Listening for Customer Service
- Communicating to Customers to Build, Maintain and Repair Relationships
- Maintaining a Positive Attitude
- Resolving Conflict