Customer Service Essentials

Training Summary
This course provides an introduction to essential customer service skills by focusing on three key dimensions – understanding customer expectations; the importance of effective communication skills; and maintaining a positive attitude to the job.
There are no prerequisites for this course.
2 Days/Lecture & Lab
This course is designed for any customer service personnel.
Course Topics
  • Understanding Customer Expectations and Customer Relationships
  • Understanding Damaged Expectations
  • Listening for Customer Service
  • Communicating to Customers to Build, Maintain and Repair Relationships
  • Maintaining a Positive Attitude
  • Resolving Conflict

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