Customer Support Agent

PT6457
Summary
In today's increasingly competitive support environment, it is crucial for Customer Support Agents to provide unsurpassed customer service. Customer Support Agent training will prepare you to meet this challenge. The training is designed for entry-level CSAs, but will benefit even the most experienced agent. You will learn to successfully handle inbound service requests, deal with difficult customer-service situations, enhance your personal and professional competencies, exercise professionalism, manage customer expectations, and manage daily stress through it all. In addition, you will understand best practices for a world-class call center or contact center.
Prerequisites
There are no prerequisites for this course.
Duration
1 Day/Lecture & Lab
Audience
This course is recommended for front-line call-center agents who want to develop knowledge and skills centered on best practices for customer support.
Topics
Customer Service Foundations
  • Best Practices in Support Methodologies

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