CVP Development and Scripting (CVPDS Part 1)

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CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.

Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.

There are no prerequisites for this course.

5 Days/Lecture & Lab

CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments. This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.

  • Overview
  • ICM Routing Scripts
  • Writing Call Studio Scripts (Applications)
  • Working with Subversion Version Control
  • Implementing a Post Call Survey
  • Application to Take Recordings and FTP Them to the Media Server
  • Using the Studio Debugger to Test Applications within Studio
  • CVP Reporting Server:
  • Administration
  • Cisco Courtesy Callback




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Course is eligible for vouchers

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