CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support

PT25719
Summary
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.
Prerequisites
This course requires little to no previous experience with Citrix Virtual Apps and Desktops.
Duration
2 Days/Lecture & Lab
Audience
Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.
Topics
  • Fundamental Architecture for the Help Desk Role
  • Citrix Director and its role in Help Desk Support
  • Providing and Troubleshooting End User Access
  • Citrix Workspace App
  • App and Desktop Launch
  • HDX Session - User Experience
  • Printing

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