Delivery Process and Cost Management

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Recent directives from Treasury Board Secretariat are focusing departments and agencies on “Results and Delivery.” Key to the delivery component is improving business processes, reducing costs, and increasing efficiencies, all the while retaining the quality and service levels of programs. This is driving the need for organizations to develop a better understanding of input to output relationships in addition to output to outcome attributions. This two-day course is offered to assist government departments to better understand the critical success factors associated with driving a “Delivery Process Culture” in their organizations. This class is highly interactive with key messages reinforced through hands-on exercises. Day 1 focuses on the design and use of business process and costing indicators for government programs and services. This includes key policy parameters for measuring operating efficiency in the public sector, factors to consider in defining and validating process indicators, and best practices in reporting on costs. Participants will have opportunities to apply and test their understanding with real-life program examples and to discuss the challenges they’ve encountered in developing their own process and costing indicators. Day 2 delves into the often overlooked subject of resource and business process management. It presents a clear picture of why it is critical to understand how the organization delivers and manages its programs and services. The course explores issues such as how to map and improve business processes, balance and optimize resource utilizations, use efficiency information for enhancing program management, and understanding the operational and financial impact of new/revised services. Through the use of real world examples and case studies, you’ll come away with ready-to-apply tips, techniques, and templates to initiate and enhance efficiency efforts in your organization.

There are no prerequisites for this course.

2 Days/Lecture & Lab

This course provides not only foundational training on developing high quality business process and cost management content, but on how process management needs to be integrated across all perspectives of an organization including planning and performance reporting, risk, project, and resource management. As such it will benefit: • Program/service directors, managers and planners • Corporate planners, performance leads and evaluators • Financial and resource management personnel

Process and Cost Management Overview

  • Discussion of Participants’ Process and Cost Management Efforts
  • Practical Considerations in Choosing Process Indicators
  • Fundamentals of Executing Process and Cost Management
  • Implementing Activity-Based Planning (ABP)
  • Building Process Maps and Defining Business Data
  • The Role and Value of ABP Technology
  • Initiating, Sustaining and Linking ABP with other Efficiency Management Methodologies

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