Deploying Cisco Unified Contact Center Express (UCCXD)

Catalog Home TCP/IP, Cisco & Networking Technologies Cisco Contact Center

This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Internetworking Fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations

5 Days/Lecture & Lab

This course is designed for:

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products.

  • Cisco Unified CCX Product Overview
  • Cisco Unified CCX Installation and Configuration
  • Cisco Unified CCX Scripting
  • Cisco Unified CCX ACD Operations
  • Cisco Unified Contact Center Express Premium Functions
  • Cisco Unified CCX Maintenance




< >

Course is eligible for vouchers

Recently Viewed Courses:

Copyright © 2018 ProTech. All Rights Reserved.

Sign In Create Account

Navigation

Social Media