Deploying Cisco Unified Contact Center Express v4.0 (UCCXD)

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Deploying Cisco Unified Contact Center Express v4.0 (UCCXD)

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This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

-Internetworking fundamentals-Basic IP telephony concepts-Cisco Unified Communications Manager -Cisco IP phones, Cisco IP Communicator-Contact Center operations-Microsoft Windows 2000, 2003, XP-MS SQL Server

5 Days/Lecture & Lab

-Cisco Unified Communications system channel partners and resellers-System engineers-Customers deploying and maintaining Cisco Unified Contact Center Express products

  • Cisco Unified Contact Center Express Product
  • Installing and Configuring Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express Scripting
  • Cisco Unified Contact Center Express ACD Operations
  • Cisco Unified Contact Center Express Premium Functions
  • Cisco Unified Contact Center Express Maintenance Tools




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