Deploying Cisco Unified Contact Center Express v6.0 ( UCCX )

This course, Deploying Cisco Unified Contact Center Express (UCCX) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

5 Days/Lecture & Lab

This course is designed for: Cisco Unified Communications system channel partners and resellersSystem engineersCustomers deploying and maintaining Cisco Unified Contact Center Express products

  • Cisco Unified CCX Product Overview
  • Cisco Unified CCX Installation and Configuration
  • Cisco Unified CCX Scripting
  • Cisco Unified CCX ACD Operations
  • Cisco Unified Contact Center Express Premium Functions
  • Cisco Unified CCX Maintenance

To fully benefit from this course, students should have the following prerequisite skills and knowledge:Internetworking FundamentalsBasic IP telephony conceptsCisco Unified Communications ManagerCisco IP phones, Cisco IP CommunicatorContact Center operations


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