Deploying Cisco Unified Intelligence Center Plus (DUIC+) is an Implementation and Administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only.The SLI course for CUIC combines the Cisco DUIC course with our own 100+ page "Addendum of CUIC Goodness" as reference material you will use and take home with you. Most of your time will be spent working in the lab environment which includes a live functional UCCE/CVP environment deployed with CUIC as the reporting solution. During this 3 day class, we'll keep you busy wearing multiple hats including architect, administrator, supervisor, agent and report customization specialist. Don't discount the need to know some of these roles, regardless of your role! The true way to make you better at your job is to broaden your horizon of knowledge, and knowing how all of these roles interact will ensure your success with the product.
Familiarity with the UCCE or PCCE environment, or have at least heard of it.Working knowledge of Contact Center operations is desirable.Working knowledge of SQL commands is desirable, but not required.Working knowledge of Windows and the simultaneous use of the Alt and Tab key is helpful
3 Days/Lecture & Lab
This course is intended for anyone who desires an understanding of the CUIC reporting solution for a Unified CCE environment.