Deploying Unified Contact Center Enterprise (DUCCE )

Summary

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. We will accomplish this by installing the Unified CCE software and introducing Unified CCE troubleshooting tools.Recent Sunset Learning Institute course enhancements: updated labs to 9.X on UCS, added Courtesy Callback, added additional troubleshooting materials, and included Cisco Unified SIP Proxy (CUSP).

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows: Attended Cisco Unified Contact Center Enterprise Administration (AUCCE) courseHave a strong knowledge of Microsoft Windows Server 2003 and Active Directory

Duration

5 Days/Lecture & Lab

Audience

The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers The secondary audience for this course is as follows: Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Topics

• Cisco Unified Contact Center Enterprise Overview
• Cisco Unified Contact Center Enterprise Component Architecture
• Installing Cisco Unified Contact Center Enterprise
• Database and Application Driven Routing Options
• Installing Cisco Outbound Option
• Reporting and Maintenance Tools

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