DOI Certified Agile Process Owner (CAPO) Certificate Program

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DOI Certified Agile Process Owner (CAPO) Certificate Program

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This course provides guidance into the Process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

A Process Owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This certification positions learners to successfully complete the Certified Agile Process Owner exam.

  • Completion of pre-class assignment
  • Familiarity with Scrum and with IT / IT services

2 Days/Lecture & Lab

The target audience for the CAPO course includes:

  • Process owners
  • Process managers
  • Employees and managers responsible for designing, re-engineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:
  • Managing process-related requirements
  • Ensuring the efficiency and effectiveness of processes
  • Maximizing the value of processes

  • Course Introduction
  • Process Design Basics
  • Process Owner Knowledge, Skills, and
  • Selecting a Process Owner
  • Related Roles
  • The Characteristics of an Agile Process
  • Agile Basics
  • Scrum Basics
  • Agile Service Management Basics
  • Agile Process Design
  • Agile Process Improvement
  • Measuring Value
  • Process Improvement Tools and Technologies
  • Getting Started
  • Challenges and Critical Success Factors
  • Additional Sources of Information
  • Exam Preparations

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