This 3-day on-site workshop is tailored to the needs of your organization. We start by building capabilities within your team to effectively assess, troubleshoot, resolve, and prevent the impact of problems across your infrastructure. Vital and effective root-cause analysis techniques will provide extensive benefit beyond your support teams.
Through the duration of the workshop, your team will be challenged not just to think, but also to understand new and more practical ways of solving problems that can be leveraged immediately following the completion of the workshop. They will learn key processes and techniques useful for advanced troubleshooting to effectively engage even the most challenging and complex technical situations, saving your organization time and money.
Each workshop requires a pre-workshop briefing followed by a series of communications to workshop attendees. This ensures the organization brings real-world situations to work through during the application times of each process. Small groups will engage under the tutelage of the workshop facilitator to solve current organizational issues during the workshop. This approach maximizes the application to your organization, demonstrates real value through quick wins, and influences organizational adoption for quicker ROI, increased productivity and customer satisfaction.
Candidates for this course should have:
3 Days/Lecture & Lab
The workshop will be of interest to: